In this article, the authors discuss the decisions related to the preservation process of campus buildings. Their conclusion is that current preservation project models do not address the key components of what really drives preservation decisions. For a campus institution, the attention is on selection, cost, accuracy, and value of preservation. While this article focused on campus buildings specifically, I think of how much I learned about significance and sites, and how those relate to intangible values, not necessarily management values. Even in papers on site management, I see more about how to get visitors to act a specific way than asking what visitors need while they visit. I do find the field of tourism studies tends to focus more on those aspects. This study specifically focused on college campus institutions, and these tend to have their own distinct goals and cultural norms. What may work in approaching these institutions may be counter to the goals of an independent museum. On that note however, there are campuses such as Stanford University with multiple cultural institutions and departments within a larger entity. This article illuminates just how many types of users there can be for an institutional system, and how not all their needs agree.
Orfield, S. (n.d.). User Experience and Heritage Preservation. Retrieved from https://www.academia.edu/5400035/User_Experience_and_Heritage_Preservation
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